Shipping policy

shipping schedules:

enjoy free eligible ground or two-day shipping on orders over $85 with code FREESHIP. overnight shipping is excluded; supplier exclusions apply.

partner items may ship separately. jrd shipping remains $25 and is excluded from FREESHIP. sweet water decor has an additional $5 shipping charge and is excluded from the offer. kaf standard shipping is $15 unless waived by an eligible shipping offer. replacements items always ship free, with no minimum spend or discount code required.

we ship retail and perishable food items monday–thursday, with no weekend shipping. perishable food orders placed after 12 noon eastern on thursday ship the following monday.

please note that we do not ship perishable food items outside the contiguous 48 states or to p.o. boxes.

large orders and corporate gifts may need extra preparation time. email corporategifting@mamannyc.com for help planning your order.

shipping questions? email bonjour@mamannyc.com.

shipping rates:

shipping rates depend on your location, shipping method, and product weight, and include processing, packing, and delivery. we’ll email tracking information after your order ships.

holiday shipping:

holiday order volume may affect shipping times. check this page for seasonal schedule updates.

if you have any questions regarding holiday shipping, please contact us at bonjour@mamannyc.com.

return policy:

we uphold ourselves to a high standard at maman, and we pride ourselves on our attention to detail and utmost quality which is reflected in all of our products. please inspect all purchases upon receiving the item(s) and immediately notify us of any issues you may have. 

if you are not 100% satisfied with your purchase or if an item in your order arrives damaged, simply send us an email at bonjour@mamannyc.com. we are happy to refund your purchase minus the cost of shipping. you have up to 30 days from the date of delivery to return your item(s), items cannot be returned or exchanged past this period.

to ensure a successful return, make sure that your item is in new (unused) condition and is in its original packaging.